(800) 260-2360

Connect With Your Customers

An extension of your business. We can help your customers connect with you 24 hours a day. Over the phone or online. You’re never closed.

Our Mission Is To

Grow Your Business

Exceptional customer service starts with friendly, knowledgeable staff willing to go the extra mile for your customers.  We are your virtual receptionist,  here all the time.  24/7/365

Our guarantee: No long term contracts, no hidden fees and pay as you go.

Daniels Communications is a division of The Daniels Group.  We are a HIPAA Compliant, woman-owned business in the 3rd Generation.

Link to: Call Center Services
Link to: Live Chat, SMS Texting, Email support

Live Chat, SMS Texting, Email support

Streamlined communication across all channels:  In a competitive landscape customer acquisition and retention are essential to an organization’s success. We specialize in a superior customer experience that builds loyalty and trust.

Link to: Inbound/Outbound

Live Virtual Receptionist & Chat Solutions

Since 1955 our team has provided exceptional customer service. Our professional agents go the extra mile for your customers and take your business calls anytime – day or night. At Daniels Communications, we are your virtual receptionist, here all the time. 24/7/365.

We offer HIPAA-compliant call center and chat services for businesses of any size. From healthcare organizations and doctors to plumbing and home services professionals, we work with any business that needs to connect with their customers quickly and efficiently.

Link to: Inbound/Outbound

Connect With Your Customers Anywhere, Anytime

With Daniels Communications, your business is never closed. Our onboarding process is simple with our team ready to start answering your calls within 3 days of consultation. Our team will tailor their service to your brand and ensure an excellent customer experience. No matter the day, time, holiday, or weather, our systems stay in place and ensure your customers can reach your business no matter what.

50000

Calls a Month

300

Accounts Trust Us

50

Years In Business

The Daniels Communications, Inc. Difference

Our People.

At Daniels Communications, our people are at the center of our organization. Our team is fully-trained, courteous, and ready to support your business. We understand how important first impressions are and strive to provide the best, customized experience.

Our Training.

Our dedicated team is 100% U.S. based and trained to make every experience simple and easy for your customers. We serve as an extension of your team and treat every customer as if they were our own.

Our Guarantee.

We built our business to accommodate organizations of every size. In addition to giving amazing service, we make the process simple for you. We offer a variety of plans with no contracts and no hidden fees. Just pay as you go. We guarantee you’ll be happy with our service.

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Hear From Our Customers

Daniels Communications is trusted by businesses in a variety of industries and sizes. Hear what our customers have to say:

The Daniels Group offers white glove service like no other company I’ve ever worked with before! We hired them the day before we went on national news to handle our customer service and without them, we would have never gotten our business off the ground. Paul Hedgecock and his team set up an external 800 number for us and helped us handle probably 50K calls, emails and social media request that poured in that weekend and next week alone. It was insane. And they handled it like pros. Then they helped us set up a full service customer service arm and we have used them now for 6 months. Professional to the core. Truly white glove service like none other!

Melody DavisMarketing Director

Everything is going well with the (HIPAA-compliant messaging) app and the physicians are very happy. Here’s what we are particularly pleased with:
– Offers different ringtones and volumes on the app so physicians can better distinguish messages as urgent
– Has reminder settings that allow them to put a message on hold for just a minute or two if they are busy with something else
– Has the ability to override personal “do not disturb” settings so messages are not missed

Tom and I are very pleased with the decrease in the monthly bill too!

Becky L.Clinical/Human Resources Director

Our travel company has worked with the Daniels Group since last November. We have been very pleased. Many of the agents have really taken to our customer service concept and have demonstrated excellent communication skills both with incoming and outgoing calls. Other agents have only taken a limited number of calls but have clearly demonstrated the ability to excel should their call volume increase.

Perhaps the most surprising thing to us, is that since we started working with the Daniels Group, is that we have not even had to consider asking for any agent to be removed from the team. This may sound a little funny, but in all of our past experiences there has always been a couple of agents that although they may do well with other accounts and industries, they struggle with our high end clients and have to be taken off of our account. Since the Daniels Group has been working with us, we have never had to even consider taking this action with any agent.

Barry LolichtBusiness Owner

This team goes above and beyond to help. It’s more than just customer service—they truly make it their work/mission to help me get things done and move our business forward. Couldn’t recommend them more!

Allison Walls

Leading Answering Service Provider Since 1955

Daniels Communications, a division of The Daniels Group, is a woman-owned, third-generation business.

Since 1955, our goal has been to grow your business and be your go-to communications partner. We are customer-focused and here to help you achieve your goals. We take ownership in every, customer interaction and deliver outstanding service.

Get in Touch

Let’s talk about your business needs. Grow with us!