(800) 260-2360

Bringing Out the Best in Us

/in , , , /by

Like so many businesses around the world, The Daniels Group has changed. Prior to the Pandemic, we were humming along with double-digit growth and feeling the wind at our backs. Then, literally overnight, we found ourselves in a new economy.

The Daniels Group has two main divisions; commercial printing and a 24/7 call center. Soon after the lock down was issued by Governor Cooper, both of our divisions were classified as “essential businesses” by The State of North Carolina. In a matter of hours, we had all of our call center operators setup remotely. Our call volumes went through the roof as our customers closed their offices and sent all of their phone calls to us. We became the trusted voice for medical offices, home health organizations, non-profits, and hundreds of other businesses.

Meanwhile, our print production area was put on a daily disinfecting schedule and we setup safe-distancing protocols for our workers. Little did we know things were about to change.

A Call Center customer of ours referred a nearby textile manufacturer to us. They were re-tooling to make reusable, medical grade masks. Could we answer their phone inquiries once they launched their product? “Sure!” we said.

Soon after launch, the CEO of their company was interviewed on a morning cable news program. If we told you how many masks they sold that day, you wouldn’t believe us. Needless to say, we ramped up quickly. We hired several more customer service agents and away we went!

Our Client Care Team cleared a backlog of thousands of customer emails and, after a few short weeks of handling all of their customer service needs (phone and email), we were asked to bid on handling their warehousing and order fulfillment.

Last week we sent our truck to the manufacturing plant to pick up our first round of masks. We are going again this week for another load. Our warehouse is humming with activity. Our fulfillment staff has expanded and we once again feel the wind at our back.

We feel that one of our greatest strengths is our ability to adapt to market needs. If your business has also changed, maybe we can help you too.

We are live 24/7 – Covid 19 Phone Back Up

/in , /by

For over 70 years, you have relied on us for live operator answer and alarm monitoring services.  The absolute safety and security for our partners, employees, and community have always been at the very top of our priority list.  We are taking every precaution to protect our clients and employees.

Recent technology enhancements allow us to provide work-from-home options for all of our staff members, who adhere to rigid guidelines that protect sensitive information and expand our capacity.  In addition, we are carefully monitoring call volume and traffic patterns to ensure that we can respond to your callers quickly, even as these needs change by the minute.   Finally, we are expanding already routine tests to our critical infrastructure (power, phone and internet connections) so that we never lose our connection to you.

We want to be a resource and backup to our customers and the larger community and we are looking for ways to offer that assistance.

We remain ready and willing to support any of your business needs, and we understand that those needs are constantly changing.  Please contact us if you have any questions or concerns about how we can work together to navigate this crisis.

Innovation runs in our DNA

/in , , /by

From the Asheville Chamber of Commerce’s Business Buzz:

January 9, 2019

The Daniels Group has come a long way since Ernest Daniels started his one-man company on a Pritchard Park bench in 1948.

At the time, Ernest was sick with tuberculosis, and had moved to Asheville in hopes that the mountain air would improve his health. Not one to sit still, Ernest took up shop on that park bench and started offering typing services to local businesses.

Then he cut a deal with a local law firm, doing their typing in the mornings for free so he could use their typewriter for business in the afternoons. It wasn’t long before Ernest had saved enough money to buy a typewriter and set up a small “letter shop” to serve the local community. The company branched into call center services in the 1950’s.

“There’s a thread of innovation in our company, and the spirit of the classic American entrepreneur. I guess it’s in our DNA,” said Ernest’s granddaughter Jami Daniels.

Jami, who has been at the helm of the marketing and printing solutions company The Daniels Group for the last two years, said that each member of the family brings their own streak of innovation to the business.

When Jami’s father Jim came home after the Korean War, he grew the business into a commercial printer company. Known as ‘Mr. Asheville,’ Jim was deeply involved with revitalizing downtown Asheville. In addition to being a dedicated Chamber member, he also helped found Asheville Greenworks, the Asheville Downtown Association, and the annual Bele Chere festival, which was the largest free outdoor street festival in the Southeast for 35 years.

“I wonder how he had more hours in the day than me” joked Jami. “I credit a lot of our company’s success on his presence and involvement. That’s how our company has organically flourished.”

When Jim passed away in 2016, Jami took the reins as CEO and since then has carried the family torch into exciting new territory. Under her leadership, The Daniels Group has earned a Woman Business Enterprise certification by the National Women Business Owners Corporation. She has also successfully navigated through the digital revolution by heightening her company’s focus on more physical products.

“Print is tactile, authentic, and real. In an age where everything is digital, it feels special to hold something beautiful in your hands,” said Jami. “It’s also so versatile in terms of textures, cuts, shape, finishes, and technique.”

In 2018 The Daniels Group was recognized by the Printing Industry of Carolinas as Best of Show Winner for the artful packaging they created for Wicked Weed Brewing.

“We’ve never been interested in being commoditized, producing what anyone else could produce,” said Jami.

Today the company is focused on not just the production of collateral, but the management.  They offer a marketing portal which is an internal storefront that allows businesses to keep total creative control of their marketing materials while taking care of all the supply chain support.

By using the call center along with the suite of printing, mailing, and fulfillment services,  The Daniels Group can offer full service marketing support.

“We’re constantly improving—we might not be perfect, but we’ll be better tomorrow,” said Jami.