Virtual Receptionist Service

Your Calls Handled 24/7/365

Pricing:

• Monthly Fee: $100.00

• Monthly Minutes up to 500 = $1.49/minute

• Monthly Minutes 501-1000  =  $1.39/minute

• Monthly Minutes over 1000 =  $1.34/minute

Service Includes:

• Calls covered 24/7/365

• Receive messages by SMS or Email

• Access to multiple voicemail boxes

• Local area phone numbers (up to 2)

• 100% of your calls are recorded

• Known callers receive familiar treatment

• Receive daily, weekly, monthly reports

• Track your account online in real time

• Custom call routing for each user

• Confirmed delivery receipts

• Responses to your online needs

• Basic appointment scheduling

• Customized reporting to fit your needs

• Dedicated account manager

• Unlimited # of call transfers

• Web chat (plus set up fee)

• Advanced appointment scheduling

• Secure/encrypted message delivery

• Multiple accounts for robust tracking

Plan Includes:

• Always on 24/7/365. Never an added fee to do our job.

• Ensure you are getting the best possible service with our call recording system. You have online access to 100% of your calls.

• Monitor your specific marketing campaigns and track results by using unique phone numbers for different purposes (up to 2).

• Messages can be sent to you using a variety of methods; all based on what fits your business needs.

• You can login remotely and monitor messages and other important activity at any time.

• Receive daily, weekly, or monthly reports on your account’s activity.

• Friendly and professional greetings and calls scripts are designed to grow your business and provide outstanding customer service.

• With your permission, we will call every number back if they are disconnected or aren’t answered for some reason, so you never miss a lead or service call.

• Prioritize your on-call list to determine who receives a call and when.

• Ensure your customers are being taken care of by sending a simple 4-digit reply that lets us know you received the call.

• Appointments are efficiently and accurately scheduled for you using our
in-house appointment scheduling system.

• Using Internet marketing? Great! We’ll promptly respond to your conversions, sending you only the qualified leads.

Get In Touch

Let’s discuss your business needs and how Daniels Communications can help.

Answering The Call

50+ years of experienced service

  • TRAINED STAFF – Since 1955 our agents have provided exceptional service for overflow, after-hours, emergencies and more. We know the value of customer acquisition and retention. Every client deserves personalized, efficient service; your calls will be answered by a friendly, patient and professional voice no matter when the phone rings.
  • FULL SERVICE – From help desk to order taking,  our virtual receptionists act as your front office. We can schedule your appointments,  dispatch techs, keep a calendar, and make warm reminder calls.  We make you look good,  and keep your customers happy.
  • 24/7 – Our professional customer service agents can help you and your customers connect. Our fully-trained and courteous operators are there to take your customer calls anytime – day or night.
  • COMPLIANT – We provide HIPAA-compliant call center services for professionals – from doctors and health care organizations to plumbing, HVAC, electrical and restoration services who need to connect to their customers quickly and efficiently.

The Fine Print

• A one-time Account Set-Up fee, a minimum of $95.00, will be added to your first monthly bill.

• Pricing shown reflects payments by check or ACH. A 3% surcharge applies to all credit card payments.

• Optional miSecure User License, $5.00 per month. miSecure Messages is a secure, cloud-based messaging and notification application that sends encrypted messages.