24/7 Answering Service

Daniels Communications’ live answering service can help you meet the needs of customers 24 hours a day, seven days a week, 365 days a year.

Connect With Customers Any Day, Any Time

In the digital age, customers can check out your business whenever they like, day or night. And for many customers, this means that your team should be ready to answer their questions — whenever they like, day or night.

DCI can help you meet those customers’ needs with our 24/7 live answering service.

How It Works

DCI offers inbound business answering services at our 24-hour call centers. Our team can make sure you connect with every customer who reaches out to your business, whether they call, text, email or use your website’s live chat feature.

Our services can help you eliminate missed opportunities with your customers. No more missed calls with potential clients. No more long wait times that sour customers to your brand. And no more dealing with customer questions during your off-hours. We’ll take care of everything for you.

What You Get

When you work with DCI, you can expect great service and incredible benefits like:

  • 100% of calls recorded to assure quality control
  • Daily, weekly, and monthly reports on our connections with customers
  • Coverage for customer phone calls, emails, text messaging, and web chats (web chat set up is also available for an additional fee)
  • Standard scheduling and live receptionist services
  • Up to two local area phone numbers
  • A friendly, knowledgable, and professional experience for every customer

Inbound/Outbound

Outsource your calls to us entirely, or during peak hours to reduce wait time, dropped calls and increase conversion. Our workforce management tools and software provide the data you need to feel comfortable handing over your campaigns. Grow your business through customer loyalty and retention.

Dispatch

We can integrate with your scheduling system or handle it all. Get your techs to the right spot on time anytime and anywhere they’re needed.

Appointment Scheduling

We can schedule appointments or reservations. (Short staffed here?  Let us handle it). We can also do warm reminders and follow ups.

E-commerce Support

Our trained personnel are skilled in all areas of the e-Commerce Customer Service Cycle.  Depending on your particular needs, you can select shared agents, who conduct multiple campaigns, or dedicated agents, who focus solely on your business.

Live Receptionist

Friendly and perfectly appointed receptionist call answering.  We understand that we are an extension of your business.

Contact Center Services

If the phone rings,  we answer it.  We can deal with marketing support,  dealer locate, tier one helpdesk, you name it.

Your Business is Never Closed

DCI’s 24/7 answering service is exactly that: 24 hours a day, seven days a week, 365 days a year. This is a huge benefit to your business; not only will you be able to respond to your customers at any time, but you’ll also be able to reach customers across any time zone.

Your 24/7 operations can lead to greater sales, improved brand awareness, and a better customer service reputation — all of which are vital to growing your business.

You can even use DCI to help improve customer service from 9-5. Outsource calls to us during peak hours, and we’ll help minimize wait times to keep your customers happy. And perhaps most importantly, we will always offer your customers superior customer service that reflects your company’s values.

Never Miss an Opportunity

Research shows that 7 out of 10 customers who reach a business’s voicemail won’t leave a message. This means that a whopping 70% of the business you get after-hours is simply falling through the cracks!

With our 24-hour business phone answering service, you never have to worry about missing a call and losing a potential customer. Our 24-hour operators can respond to customer inquiries, schedule appointments, and even make warm reminder calls.

And what if you’re struggling with staff shortages? DCI can help you there, too! Our employees are trained in receptionist answering, tier one helpdesk, marketing support, and everything in between. We can step in and pick up the slack, so your employees can focus on the most important items on their to-do lists.

We’re an Extension of Your Business

At DCI, we understand that your brand is an essential part of your business — and as your business answering service, we consider ourselves a part of that brand. That’s why we strive to customize our 24/7 answering services for each and every client.

We know that your business, your customers, and your company needs are unique, and we will happily tailor our approach to meet your specifications. We also go the extra mile to meet the requirements for work in any industry; we are HIPAA-compliant, and all of our employees are registered by the State of North Carolina Alarm Systems Licensing Board.

Whether you’re a medical office, an HVAC professional, or the owner of an eCommerce boutique, DCI will do everything we can to ensure you have the best phone answering service in your industry.

Get In Touch

Let’s discuss your business needs and how Daniels Communications can help.

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Answering The Call

50+ years of experienced service

The business world today moves more quickly than ever — so don’t miss out on your opportunity to reach your customers in a new way. Daniels Communications has provided stellar service to businesses like yours since 1955, and we’re always ready to help another company connect with even more customers.

  • TRAINED STAFF – Since 1955 our agents have provided exceptional service for overflow, after-hours, emergencies and more. We know the value of customer acquisition and retention. Every client deserves personalized, efficient service; your calls will be answered by a friendly, patient and professional voice no matter when the phone rings.
  • FULL SERVICE – From help desk to order taking,  our virtual receptionists act as your front office. We can schedule your appointments,  dispatch techs, keep a calendar, and make warm reminder calls.  We make you look good,  and keep your customers happy.
  • 24/7 – Our professional customer service agents can help you and your customers connect. Our fully-trained and courteous operators are there to take your customer calls anytime – day or night.
  • COMPLIANT – We provide HIPAA-compliant call center services for professionals – from doctors and health care organizations to plumbing, HVAC, electrical and restoration services who need to connect to their customers quickly and efficiently.