Call Center Services
Since 1955, we have provided businesses full-service call center soutions. Our team of professional operators will answer customer calls 24 hours a day, seven days a week, 365 days a year.
It is no secret that customer service can make or break your business. Customers notice great service; in fact, research shows that 96% of consumers use the service they receive to determine brand loyalty. Therefore, any business that wants to thrive needs to offer stellar customer service – both in-person and over the phone.
Of course, it’s not always easy to give your customers the quality service they deserve. You may not have enough employees, and you can only operate within business hours. However, there is a way to change your customer communications for the better: give us a call and get call center support from Daniels Communications, Inc.
At DCI, we provide businesses across the country with a full-service call center they can trust. Our team of friendly, professional operators can answer your customers’ calls 24 hours a day, seven days a week, 365 days a year!
From our customer service call center, we can ensure that your business connects with every customer that wants to hear from you – whether they call, email, text, or use your website’s live chat option. We can help reduce wait times during peak hours. We can answer your customers’ questions in a timely manner. We can make appointments, any time of the day or night.
And most importantly, we can do it all, so you don’t have to.
When you hire DCI for call center answering services, you can expect 24/7/365 coverage across your customer communication platforms. But you’ll also get so much more, like:
Running a successful business can be tiring and come with busy work. There are often hundreds of fires to put out each day, from the moment you wake up until the moment you rest your head. The last thing you need to do is deal with tons of customer calls during your off-hours and weekends.
DCI can take on your customer service load, freeing up your day for other tasks. In this way, we can help you and your team save time, money, and energy – which makes it easier to focus on growing your business.
Every person that engages with your business is a potential customer. But if that person is met with a voicemail, an unanswered email, or a long wait time, you might have to say goodbye to that lead. DCI knows that every lead is important, which is why we work hard to help you connect with every customer.
Our 24/7 call center services can help you reach customers at any time (and in any time zone). This immediately widens your customer base, helping you close more sales and boost your company’s reputation. Our call center answering service just might be the thing to help you turn casual customers into fiercely loyal patrons.
At DCI, we know that no two businesses are alike. Every company has unique needs and an original approach, so we tailor our services to suit your needs.
Do you need a call center service provider to help with evening and weekend callers? We can do that. Do you have your own call center, but need to relieve the bottleneck during peak hours or seasons? With our call center outsourcing services, we can do that. Do you need operators who can handle sensitive information? Our business is HIPAA-compliant, and all our employees are registered by the State of North Carolina Alarm Systems Licensing Board.
Whatever will help your business communications improve, DCI can do for you.