Call Center Services

Since 1955, we have provided businesses full-service call center soutions. Our team of professional operators will answer customer calls 24 hours a day, seven days a week, 365 days a year.

Quality Service & Support 24/7

It is no secret that customer service can make or break your business. Customers notice great service; in fact, research shows that 96% of consumers use the service they receive to determine brand loyalty. Therefore, any business that wants to thrive needs to offer stellar customer service – both in-person and over the phone.

Of course, it’s not always easy to give your customers the quality service they deserve. You may not have enough employees, and you can only operate within business hours. However, there is a way to change your customer communications for the better: give us a call and get call center support from Daniels Communications, Inc.

How It Works

At DCI, we provide businesses across the country with a full-service call center they can trust. Our team of friendly, professional operators can answer your customers’ calls 24 hours a day, seven days a week, 365 days a year!

From our customer service call center, we can ensure that your business connects with every customer that wants to hear from you – whether they call, email, text, or use your website’s live chat option. We can help reduce wait times during peak hours. We can answer your customers’ questions in a timely manner. We can make appointments, any time of the day or night.

And most importantly, we can do it all, so you don’t have to.

What You Can Expect

When you hire DCI for call center answering services, you can expect 24/7/365 coverage across your customer communication platforms. But you’ll also get so much more, like:

  • 100% recorded calls for quality assurance
  • Local area phone numbers for your business
  • Appointment scheduling services, including follow-up calls
  • Customized services and reporting to meet your business needs
  • Daily, weekly, and monthly reports prepared for your reference
  • A dedicated account manager to assist you

Inbound/Outbound

Outsource your calls to us entirely, or during peak hours to reduce wait time, dropped calls and increase conversion. Our workforce management tools and software provide the data you need to feel comfortable handing over your campaigns. Grow your business through customer loyalty and retention.

Dispatch

We can integrate with your scheduling system or handle it all. Get your techs to the right spot on time anytime and anywhere they’re needed.

Appointment Scheduling

We can schedule appointments or reservations. (Short staffed here?  Let us handle it). We can also do warm reminders and follow ups.

E-commerce Support

Our trained personnel are skilled in all areas of the e-Commerce Customer Service Cycle.  Depending on your particular needs, you can select shared agents, who conduct multiple campaigns, or dedicated agents, who focus solely on your business.

Live Receptionist

Friendly and perfectly appointed receptionist call answering.  We understand that we are an extension of your business.

Contact Center Services

If the phone rings,  we answer it.  We can deal with marketing support,  dealer locate, tier one helpdesk, you name it.

Focus on Your Business

Running a successful business can be tiring and come with busy work. There are often hundreds of fires to put out each day, from the moment you wake up until the moment you rest your head. The last thing you need to do is deal with tons of customer calls during your off-hours and weekends.

DCI can take on your customer service load, freeing up your day for other tasks. In this way, we can help you and your team save time, money, and energy – which makes it easier to focus on growing your business.

Never Miss a Lead

Every person that engages with your business is a potential customer. But if that person is met with a voicemail, an unanswered email, or a long wait time, you might have to say goodbye to that lead. DCI knows that every lead is important, which is why we work hard to help you connect with every customer.

Our 24/7 call center services can help you reach customers at any time (and in any time zone). This immediately widens your customer base, helping you close more sales and boost your company’s reputation. Our call center answering service just might be the thing to help you turn casual customers into fiercely loyal patrons.

Customized to Your Needs

At DCI, we know that no two businesses are alike. Every company has unique needs and an original approach, so we tailor our services to suit your needs.

Do you need a call center service provider to help with evening and weekend callers? We can do that. Do you have your own call center, but need to relieve the bottleneck during peak hours or seasons? With our call center outsourcing services, we can do that. Do you need operators who can handle sensitive information? Our business is HIPAA-compliant, and all our employees are registered by the State of North Carolina Alarm Systems Licensing Board.

Whatever will help your business communications improve, DCI can do for you.

Get In Touch

Let’s discuss your business needs and how Daniels Communications can help.

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Answering The Call

50+ years of experienced service

Daniels Communications, Inc. is more than your average call center. We care deeply about our clients, and we are determined to help their businesses grow. When you work with us, you can reap the benefits of our hard work and expertise every time we take a call.

  • TRAINED STAFF – Since 1955 our agents have provided exceptional service for overflow, after-hours, emergencies and more. We know the value of customer acquisition and retention. Every client deserves personalized, efficient service; your calls will be answered by a friendly, patient and professional voice no matter when the phone rings.
  • FULL SERVICE – From help desk to order taking,  our virtual receptionists act as your front office. We can schedule your appointments,  dispatch techs, keep a calendar, and make warm reminder calls.  We make you look good,  and keep your customers happy.
  • 24/7 – Our professional customer service agents can help you and your customers connect. Our fully-trained and courteous operators are there to take your customer calls anytime – day or night.
  • COMPLIANT – We provide HIPAA-compliant call center services for professionals – from doctors and health care organizations to plumbing, HVAC, electrical and restoration services who need to connect to their customers quickly and efficiently.