LIve Chat, Email & Text Support

Never miss a chance to connect with your customer. DCI gives you the opportunity to meet your customers where they are and how they want to communicate.

Chat Support

Sometimes your customer just needs a quick answer.  We can help you stand out with a seamless online presence.

SMS

We can handle your messages via text,  or interact with your customers via text.  We can also send out marketing or informational text messages that meet your customers where they are.

Email Support

Are they email and customer support requests piling up?  We can help.  We offer a seamless experience for your customers and piece of mind for you that everything is handled.

eCommerce Ordering Support

Our trained personnel are skilled in all areas of the e-Commerce Customer Service Cycle.  Depending on your particular needs, you can select shared agents, who conduct multiple campaigns, or dedicated agents, who focus solely on your business.

Get In Touch

Let’s discuss your business needs and how Daniels Communications can help.

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Answering The Call

50+ years of experienced service

  • TRAINED STAFF – Since 1955 our agents have provided exceptional service for overflow, after-hours, emergencies and more. We know the value of customer acquisition and retention. Every client deserves personalized, efficient service; your calls will be answered by a friendly, patient and professional voice no matter when the phone rings.
  • FULL SERVICE – From help desk to order taking,  our virtual receptionists act as your front office. We can schedule your appointments,  dispatch techs, keep a calendar, and make warm reminder calls.  We make you look good,  and keep your customers happy.
  • 24/7 – Our professional customer service agents can help you and your customers connect. Our fully-trained and courteous operators are there to take your customer calls anytime – day or night.
  • COMPLIANT – We provide HIPAA-compliant call center services for professionals – from doctors and health care organizations to plumbing, HVAC, electrical and restoration services who need to connect to their customers quickly and efficiently.