Inbound/ Outbound Call Center Services

Daniels Communications offers inbound and outbound call center solutions to save your business time.

Maintain Customer Excellence

It’s no secret that excellent customer service is the key to business success. When your customers feel like you hear their complaints, understand their needs, and offer real solutions, they are loyal to your business and the experience you provide.

But in today’s fast-paced world, it’s not always easy to stay on top of customer service. That’s why Daniels Communications, Inc. offers inbound and outbound call center services! Our team can help you maintain customer service excellence – no matter how busy you get.

How It Works

DCI’s call center professionals can help you manage customer service calls in a timely, friendly, and professional way. We have experience with several types of business calls, from scheduling for medical facilities to live chat services for retail brands and eCommerce.

Our operators will handle your customers’ questions and complaints with patience and grace, maintaining your corporate image while freeing up your time for other tasks on your to-do list. With our inbound and outbound call center services, you can be certain that your customer communication is in good hands.

When DCI handles your inbound and outbound customer service, you can expect to receive:

  • Call coverage 24 hours a day, seven days a week, all year long
  • 100% of calls recorded to ensure consistent brand voice
  • Live chat coverage (set up included for an additional fee)
  • Appointment scheduling services, complete with follow-up call or text
  • Daily, weekly, and monthly reports from DCI – customized for your business needs

Inbound Call Center Solutions

When your customers call your business, they want to speak with someone who can listen, understand their problem, and come up with a valuable solution – in other words, a real person. Of course, not every business has teams of customer service professionals ready to always take calls. That’s why you need DCI’s inbound call center services.

Our team of friendly and experienced professionals can help you manage your customer service calls 24/7/365 We are available via phone, live chat, SMS, and email, so you never miss a chance to communicate with your customers.

You can outsource your calls to DCI during peak hours to reduce wait times, allow us to handle calls after hours or on weekends, or simply make us a part of your customer service tool kit. We’ll do everything we can to ensure your customers are happy – so you can stay focused on growing your business.

Outbound Call Center Solutions

Inbound calling is a critical part of your business’s success, but it’s only half of the equation. It’s also important to reach out to potential customers and clients via outbound marketing.

Outbound calls allow you to connect with customers in a meaningful and memorable way, showing them that you value their business. This often leads to increased brand awareness and boosted sales – so, why is it that so many companies let outbound calls fall by the wayside? There’s one easy answer: not enough time.

DCI understands that outbound calls are an essential part of your marketing strategy. Therefore, we’re happy to step in and do the grunt work for you! Our outbound call center services are guaranteed to be friendly, professional, and effective.

We can clean up your marketing lists. We can do follow-up calls for upcoming customer appointments. We can manage your promo campaigns that help move customers down the sales funnel. And here’s the best part: we’ll do all this, so you don’t have to.

Let Us Do the Work for You

DCI has over 60 years of experience in inbound and outbound call center outsourcing, and in that time, we’ve served countless businesses from many different industries. Our team can easily adapt and customize our services to fit your business, giving you exactly what you need to lighten your employees’ loads and improve customer communications all at once.

And once you outsource your calls to us, you don’t have to worry about a thing. We’ll handle the incoming calls, the outbound calls, the follow-ups, and anything else your business might need. We use a redundant cloud-based system to ensure you have access to any information about our service, as well as the workforce management tools and data you need to see how our work is benefiting your business.

Inbound Contact Services

Outsource your calls to us entirely, or during peak hours to reduce wait time, dropped calls and increase conversion. Our workforce management tools and software provide the data you need to feel comfortable handing over your campaigns. Grow your business through customer loyalty and retention.

Our system is redundant and cloud based.  Our friendly receptionists will handle your calls with aplomb,  and,  the decision tree they follow will allow them to seamlessly manage your client needs.

Our experienced team of professional service representatives will immediately and professionally answer your customer: emails, phone calls, texts, online questions and live chat. All of which are recorded so you can rest assured that your customers are receiving the same professional and caring “tone” that you would give in answering their needs.

Let us take the questions that interrupt your workday and weekends. It is an easy and inexpensive way to provide you with more time to pursue company growth.

Outbound

Let us clean up  your list.  Let us schedule your appointments. We can close those deals that would otherwise drift away.   This is not ‘telemarketing’.  This is warm follow up that creates meaningful experiences for your clients.

Friendly outbound campaigns have a huge response rate.  These are not unwanted calls.  They are closing the loop with your constituents that want to hear from you and want to connect.

Outbound can bolster many types of campaigns,  including:

  • Promotional Campaigns 
  • Customer Service Surveys
  • Promotional Validation Services 
  • Appointment Setting Services 
  • SMS, Email, Chat Campaigns 
  • Certificate Validation 
  • Source Tracking 
  • Loyalty Programs 

Get In Touch

Let’s discuss your business needs and how Daniels Communications can help.

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Answering The Call

50+ years of experienced service

Daniels Communications, Inc. has been working as an inbound and outbound call center provider since 1955. We are a woman-owned business, dedicated to helping businesses like you succeed – and we’ve got the experience to do it right.

  • TRAINED STAFF – Since 1955 our agents have provided exceptional service for overflow, after-hours, emergencies, and more. We know the value of customer acquisition and retention. Every client deserves personalized, efficient service; your calls will be answered by a friendly, patient, and professional voice no matter when the phone rings.
  • FULL SERVICE – From help desk to order taking,  our virtual receptionists act as your front office. We can schedule your appointments,  dispatch techs, keep a calendar, and make warm reminder calls.  We make you look good,  and keep your customers happy.
  • 24/7 – Our professional customer service agents can help you and your customers connect. Our fully-trained and courteous operators are there to take your customer calls anytime – day or night.
  • COMPLIANT – We provide HIPAA-compliant call center services for professionals – from doctors and health care organizations to plumbing, HVAC, electrical and restoration services who need to connect to their customers quickly and efficiently.