Everyone would probably agree that mobile technology has become indispensable in today’s business world, including the healthcare industry. It’s also become more common for businesses – particularly in a healthcare environment to encourage a BYOD policy.
Some of the main benefits for most businesses and their workforce include less company equipment to manage, easier multi-tasking, time efficiency and time management.
This modern convenience has also created a challenge that is more important than ever– the challenge of keeping your data safe and eliminating outside access to personally-identifying information. Every business needs to maintain privacy of their patients’, clients’ and consumers’ personal data.
For healthcare organizations, HIPAA/HITECH regulations are becoming even more stringent. The Department of Health and Human Services is already auditing healthcare providers in an effort to find medical entities that fail to comply with HIPAA/HITECH regulations.
The problem with mobile devices such as pagers or those used for SMS texting and traditional email is that they use unsecure channels of communication which are not HIPAA/HITECH compliant.
The good news is that businesses, including healthcare could demonstrate HIPAA/HITECH compliant communication by using a messaging app designed specifically for HIPAA/HITECH compliance and not every answering service can do this- but we have an app for that!
Our HIPAA/HITECH compliant messaging app is called miSecureMessages. It is an integral part of a secure messaging solution that can help healthcare organizations and other covered entities comply with the technical requirements of the HIPAA/HITECH Security Rules. By having these additional safeguards in place to protect the integrity of Protected Health Information (PHI) and Electronic Protected Health Information (ePHI) it will prevent unauthorized disclosure.
miSecureMessages immediately and securely sends messages to smartphones, iPads and mobile devices or any desktop computer. It enables two-way instant and secure communications and it has begun to replace and supplement legacy paging technology, traditional sms texting and traditional email – all of which are unsecure channels of communication.
With the secure technology of miSecureMessages, you can easily reply to, organize and protect your communications all integrated through a convenient app on your smartphone.
Best of all, miSecureMessages ensures that your data remains confidential by encrypting your information with additional layers of security, while being able to receive and respond to important and/or time-sensitive messages. You can even secure message your colleagues and associates securely through this app!
With miSecureMessages, customized reports can easily be generated so you can track and keep a record of all your messages with details and backup documentation. That means we can help you protect your information and your organization with privacy & security.
We ensure that calls are answered promptly, dispatched efficiently, and are fully documented. We have been in the Answering Service business since 1955. We have the power of experience with cutting edge technology.